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Expanding our retail offer

Richard Jackson will be a familiar face to many who pop into our shops having joined us in December as Retail Manager after more than three decades in supermarket management.

His role is to manage all things retail, leading our charge to generate as much income as possible so we can continue to offer the dedicated and caring services we provide as a hospice.

“It’s a fantastic role, as the opportunities are endless and no two days are the same,” Richard says.

“The role is much more varied than you first might think as you find yourself dealing with all sorts of things such as house clearances, customer pick-ups, speaking to suppliers about new products etc.

“After many years working in large supermarkets I wanted to do something different with my life and feel that at the end of each day I have helped make a difference to someone’s life. It’s hugely rewarding and very refreshing to work in an environment where the culture, ethos and care of the patient are always at the heart of the organisation.”

Over the last few weeks much of Richard’s work has centred around Christmas and preparing the raft of new products which will be on sale later in the year.

Over the course of the next few weeks and months, Richard will be looking at how the retail operation can be expanded by assessing possible new shop locations, maximising the hospice’s online offering, expanding the retail team and upgrading the electronic point-of-sale system (EPOS) in the stores.

“Our shops are the face of the hospice on the high street, so it’s really important that we try to expand our brand and reach wider audiences, so I am actively working on finding new shop locations to help us grow,” Richard adds.

“I’d also like to take this opportunity to express my thanks to our incredible team of more than 100 shop volunteers whom without our shops wouldn’t be able to run.”

The shops are always on the lookout for volunteers to give some of their free time so if you’re interested in helping, go to our website www.edenvalleyhospice.org/volunteer or call 01228 810801 to find out more.

Likewise, donations of good quality clothes, furniture, bric-a-brac are always welcome. To find out more go to www.edenvalleyhospice.org/support-us/our-shops/donate-goods.