The patient and their family are at the centre of everything we do at Eden Valley Hospice. Since 1991 we have supported nearly 10,000 people at their most vulnerable time. We personalise care to ensure everyone feels special and that their individual circumstances are supported in a way that is most important to them and their loved ones.
We do this not just because of our professional training and codes of conduct but as a sincere expression of our personal values.
Over the past couple of years, we captured those values as words on our values tree. To ensure those values are fully embedded in the organisation we have created a Patient Charter. The charter turns those values into promises or commitments to our patients and their families during their time with us.
We are delighted to have worked in partnership with Healthwatch Cumbria to create our first Patient Charter. A group of patient and family representatives, volunteers and staff worked together to create our Patient Charter.