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Our Care

Our Care

Eden Valley Hospice is a community organisation dedicated to providing specialist care for adults in North Cumbria and South West Scotland who have life limiting conditions. In addition, we also provide care for their families, friends and carers.

We also care for children and young adults from across Cumbria, at Jigsaw, Cumbria's Children's Hospice. You can find out more about the Children's Hospice by visiting the Jigsaw website.

We believe that every detail, every moment and every person matters. This belief allows us to achieve the highest standards of nursing and medical care, and to give help to people when they need it most.

All the care the Hospice provides to its patients and their families is free.

Our Approach to Care:

Our approach to care at Eden Valley Hospice and Jigsaw Children’s Hospice recognises that each patient is a unique individual with needs that are specific to them and that whilst they are with us the focus of our care will be to treat each person with dignity, courtesy and respect. Care will be planned in partnership with the patient and their family or guardian to ensure that care is patient centred, based upon identified need and that planned interventions are consented to by the patient or, where appropriate, their family or guardian.

Our expert medical, nursing, allied health and social work professionals, counsellors and spiritual teams aim to ensure care is planned to meet the individual physical, social, psychological and spiritual needs of the patient and provide support to their family and/or significant others.

We aim to adopt a rehabilitative approach to care across all our services that will help us better support people with long term life limiting conditions to live well and lead fulfilled lives in the time that remains for them. We aim to increase personal resilience so that we empower patients to maximise their quality of life and cope better with the challenges of their life limiting illness.

We recognise that delivering high quality care requires care teams that, as well as being caring and compassionate, must also be well led, well trained and equipped with the knowledge, competence and expertise and resources required to deliver excellent care.

We work collaboratively with many other care providers and agencies to ensure the patient pathway and journey through palliative care is ‘joined-up’ and seamless. We aim to help the patient to access our range of services and find those that are most relevant to them in their care journey and we will work with others to improve access to our services.

Our values of ‘caring, respect, dignity and professional’ are central to our ethos of care and drive how we approach our service users and their family or significant others. We aim to provide safe, responsive, effective and compassionate care in a warm, welcoming and friendly environment that conveys a sense of calm and peace.

To take a look at the facilities and services we offer, please browse this section.