Location
Eden Valley Hospice & Jigsaw, Durdar Road, Carlisle, CA2 4SD
Role Summary
To be a member of the Adult Inpatient Unit, supporting the clinical team to ensure a high standard of service is provided to patients and visitors.
Days and times
Monday to Sunday 9:30am to 12:30pm (flexible with times subject to volunteers availability
Role Requirements
- Volunteers must be 18 or over.
- Willingness to undertake any necessary training.
- Ability to work as a team player
- Patience and composure.
- A caring, sympathetic, sensitive manner and a non-judgemental approach.
- Reliable/ dependable and flexible.
- Understanding of confidentiality.
- Strong verbal communication skills.
- Positive and enthusiastic attitude.
- Ability to follow instructions.
Duties and responsibilities
- Spending time with patients, spend quality time listening and talking to them.
- Assist ward staff making drinks for patients/relatives/staff.
- Assist staff in serving meals/drinks to patients.
- Ensure the ward kitchen is clean and tidy at all times.
- Changing patient’s water jugs and refreshing/removing flowers.
- Help patients with their menu choices and check if they have any special dietary requirements.
- Liaise with reception regarding welcoming visitors onto the ward.
- Assist in general ward tidiness.
- Assist patients in minor tasks e.g., pass tissues, drinks etc. For patients that are unable to eat/drink independently, inform clinical staff when nursing assistance is needed (Check with the team lead on shift which patients can independently eat/drink and those that are unable).
- To ensure that dirty trolleys, crockery, etc are returned to the main kitchen and cleaned dishes are put away in the ward kitchen.
- To complete a patient feedback/experience survey with each patient (if they agree to take part in the survey).
- Carry out duties and responsibilities in line with our Hospice values.
- Comply with all Eden Valley Hospice policies and procedures.
Please note this volunteer role will be subject to a Disclosure and Barring Service DBS check