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What to expect for in-patients

For your peace of mind, we want to let you know as much as possible about what to expect if you’re coming to stay with us as a patient. We’d like you to feel informed and prepared during what can be a very anxious time.

We hope that you’ll feel comfortable here and want you to know that if you have any worries or concerns, questions or comments, our staff are keen to respond to your needs and be of help. If you have any questions prior to coming to the Hospice, feel free to call us on 01228 810801 or email and we’ll provide an answer as soon as possible.


What happens when I arrive?

One of our team will meet you on arrival and take you to your room and help get you settled in. There will be information available for you and please feel free to ask a member of staff any questions you have. Once you are settled, a member of the multi-disciplinary medical team will come and assess you.

At Eden Valley Hospice we try to promote a relaxed and friendly atmosphere for everyone. If you have any suggestions on how we can improve our service and environment, we are happy to hear them. We welcome feedback which can be given by speaking with a member of staff or via the iWantGreatCare website.

Please bring any current medication, whether prescribed or other, with you when you come to the hospice.

Nurses in hospice in-patient room

Food and drink – what to expect

Within the hospice, we have our kitchen which is managed by a team of qualified chefs who provide nutritious meals designed especially with patients’ needs in mind. Nursing staff will take orders each day.

If you have stayed all night or have come into the hospice following an emergency phone call, the catering team will strive to accommodate you during these times. All meals and snacks are to be ordered via the nursing team and paid for at reception.

A Costa drinks machine is available in our coffee lounge (please note that this machine only accepts payment by credit/debit card). A percentage of the payment from the machine is donated back to the hospice.

Catering staff in hospice kitchen

Frequently asked questions

Here is some extra information which might help you during your stay or visit to the hospice.

Post is delivered to the hospice Monday to Friday and any mail for you will be brought to your room. If you want to send mail out, please ask a member of staff to take it to reception no later than 3.30pm on weekdays in order for it to be included in the last post. A small selection of stamps are available for purchase at reception; please ask a member of staff.

Mobile phones can be used in the hospice, although we do ask that they are not used in the corridors so as not to disturb other patients and their relatives.

The hospice has Wi-Fi available to all patients and visitors and the access code is available in rooms.

While you are staying with us, feel free to bring your pet in to visit you – so long as they are well behaved and house trained! Please discuss with a member of staff before making arrangements.

At the hospice we have volunteers who come in with certified Pets As Therapy (PAT) dogs, providing therapeutic visits. Having a visit from our friendly, temperament tested and vaccinated dog is a great way to experience companionship and home comforts during your stay. If you’d like a visit from our PAT dogs, just have a chat with a member of staff. 

We have an experienced volunteer hairdresser who is available for a small donation. An appointment can be made for you, just ask a member of staff.

Information for smokers and e-cigarette users

We recognise that patients who are smokers would like to be able to smoke whilst at the hospice. We also recognise that, for visitors, it can be a stressful time and that they also would like to be able to smoke.

Eden Valley Hospice and Jigsaw aim to ensure the health, safety and well being of all those who visit and work within the building and grounds. Therefore, smoking and use of e-cigarettes, is strictly prohibited anywhere other than in our smoking shelter.

In the grounds we have a smoking shelter located in the top car park. It is well signposted, where you will find seating and a waste bin for the safe disposal of cigarette ends.

Yes, if they are well enough to go independently. Although ideally patients should be accompanied by a family member or a friend. Staff and volunteers may accompany patients to the smoking shelter at the discretion of the nurse in charge. If they are on their own, patients must take their buzzer with them and inform the nursing staff that they are leaving the building.

The nursing and medical team will offer you nicotine replacement therapy including patches, gum, lozenges and nasal spray to help avoid any adverse symptoms of nicotine withdrawal.

Access to the smoking shelter may be restricted at certain times of the day due to health and safety reasons, such as poor light, bad weather or to maintain the security of the hospice. If you wish to smoke or use an e-cigarette outside of daylight hours or when there are poor weather conditions, please speak with a member of staff. 

Eden Valley Hospice is rated Good by CQC
Report day: 15 July 2016
See the report

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