In-Patient - What to Expect
For your peace of mind, we want to let you know as much as possible about what to expect if you’re coming to stay with us as a patient. We’d like you to feel informed and prepared during what can be a very anxious time.
We hope that you’ll feel comfortable here and want you to know that if you have any worries or concerns, questions or comments, our staff are keen to respond to your needs and be of help. If you have any questions prior to coming to the Hospice, feel free to call us on 01228 810801 or email care@edenvalleyhospice.org and we’ll provide an answer as soon as possible.
What should I do before I come to the Hospice?
When you’re coming to stay at the Hospice, please ensure you bring enough clothes, nightwear and toiletries with you; all your washing is to be taken home.
You also need to make sure you bring all your current medication, so the medical team know what you’re taking and that you have enough to keep you going.
What happens when I arrive?
Normally you will be met by a nurse or healthcare assistant upon your arrival. They will take you through to the In-Patient Unit and get you situated in your bedroom and have a cup of tea if you wish one. They will; give you all the information you need for your stay and explain what happens next. They will then let you know when one of our doctors will come and see you for a chat.
At Eden Valley Hospice we try to promote a relaxed and peaceful atmosphere for everyone. All the staff aim to be friendly and helpful and will be happy to answer any queries. Please don’t feel you’re being a nuisance for asking – we prefer you let us know your concerns. Anything we can do to improve our service and environment we are happy to hear about.
Who will be taking care of me?
You’ll be able to identify Hospice staff by their name badge. Our team consists of:
- Head of Care
- Doctors
- Clinical Sister
- Staff Nurse Team Leaders
- Staff Nurses
- Enrolled Nurses
- Healthcare Assistants
- Patient and Family Support Team (social workers, counsellors, spiritual care volunteers)
- Housekeeping Staff
There are doctors at the Hospice Monday to Friday from 9:00am to 5:30pm. On weekends a doctor normally visits on a Saturday morning and thereafter is on call for the remainder of the weekend.
You (and your relatives) will be fully involved with the care you receive at the Hospice and the doctors are happy to discuss any concerns you may have. There is a short daily meeting to evaluate your care where you can raise any concerns.
Which one's which?
We've recently changed the uniforms that our nurses and healthcare assistants wear, so it is easier for patients and visitors to identify what role each person has. Below you can see images of the different uniforms and their corresponding roles:
