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Our Care

Information for family, friends and visitors

We welcome all family and friends to visit patients in the hospice and here you’ll find some useful information.

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When can I visit?

Entering the building

Visiting is not restricted in number, time or duration unless requested by the patient.

If visiting on a Monday to Friday 8am – 5pm: 

  • Visitors to the Adult Inpatient Unit should enter via the main reception. The reception staff will sign you in and liaise with the ward to ensure the patient consents and the visit is convenient. 
  • If there needs to be a delay to visiting you can wait in the coffee lounge or ‘The Fold’ which is an open area for anyone to use as a place for peace and quiet. 

Outside of the above hours: 

  • You should report to the patient and out of hours entrance, situated to the left hand side of the building as you enter the car park. Clinical staff will sign you in and liaise with the patient to ascertain consent to the visit and convenience. 
  • If there needs to be a delay to visiting you can wait in the coffee lounge or ‘The Fold’. Refreshments are available in our coffee lounge area. 

If you or the patient you are visiting has/ or is suspected to have an infectious illness (such as COVID) then visiting is still possible but may be subject to some restrictions such as a request to wear personal protective equipment or to refrain from using communal areas. Please alert the clinical team who can discuss options with you.

Staying the night

At the hospice, there is an on-site flat which is available to be used by families who need to stay close by while a relative or loved one is being cared for.

The flat provides a warm, welcoming and safe space for people with two bedrooms, a comfortable living and kitchen area and an accessible bathroom.

The flat, known as the Holly Bush Flat, was transformed into the space it is today thanks to a generous donation from long-standing supporter Dr John Spencer.

Bed in the Holly Bush flat where family and friends can stay
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