Do you have a passion for retail and want to work for an organisation where your hard work and dedication will have a direct impact on patient care provision to local children and adults?
We have an exciting opportunity for a highly motivated individual to support the retail arm of Eden Valley Hospice and Jigsaw. Our retail teams contribute significantly to the overall income of the Hospice.
Overall Aims:
This role will provide a high standard of coordinated support, identifying growth and development opportunities and business generation.
You will support the retail team in sourcing additional retail income opportunities such as pop- up shops, retail events, one off opportunities to raise valuable funds for the Hospice, along with building links and working in the local community to grow and develop additional revenue streams.
The postholder will provide operational, supervisory and administrative, support to enhance profitability, coordinate volunteers, and ensure high standards in retail management, customer service, and compliance.
Key Responsibilities:
- Support the smooth running of day-to-day retail operations, acting as a key contact for shop-related queries.
- Maximise shop income through effective stock control, consistent pricing, visual merchandising, and customer service.
- Ensure the quality and consistency of donated stock and maintain appropriate stock density and rotation.
- Support the development and delivery of pop-up shops, new retail venues, and e-commerce growth.
- Monitor and promote additional income-generating opportunities in collaboration with the trading team.
- Promote Gift Aid across the retail operation; coordinate training and submission of HMRC claims.
Volunteer Coordination & Staff Support
- Assist with recruitment, induction, training, and coordination of retail volunteers in collaboration with People Services.
- Contribute to building a motivated volunteer team by encouraging effective communication and team spirit.
- Create and maintain shop rota coverage, particularly coordinating the shop collection van and volunteer drivers.
Administration & Compliance
- Provide administrative support, including reporting, document control, and audit compliance.
- Ensure all financial records are securely stored and maintain a clear audit trail.
- Act as a keyholder, ensuring security and health and safety measures are in place across sites.
- Liaise with Facilities for timely maintenance and repairs in shops.
Customer Experience & Marketing
- Deliver high-quality customer service aligned with hospice values and branding.
- Collaborate with the Marketing & Engagement team to promote retail operations and hospice events.
- Represent the Hospice positively in all public-facing retail activity.
General Duties
- Attend internal and external meetings as required.
- Support hospice and trading events.
- Travel within the area as needed.
- Undertake any other tasks reasonably requested by the Retail Operations and Development Manager or Shop Manager.
We would love to hear from people who have a background in high street or charity retail, but we’re just as interested in people who want a new career and have relevant, transferable skills and an eagerness to learn.
We are a local charity dedicated to providing specialist care to adults from the local area and children throughout Cumbria, as well as caring for their families, friends and carers. It takes nearly £5 million per year to run Eden Valley Hospice and Jigsaw, Cumbria’s Children’s Hospice with nearly £4 million being raised through voluntary donations and fundraising activities.
We are different to other retail organisations, some of the benefits of working for Eden Valley Hospice include:
– Regular planned weekends off
– No early starts or late finishes. The majority of our operating hours are between 8.30am – 5pm
– Generous annual leave allowance
Other benefits include:
– Excellent development opportunities
– Discounted gym membership
– Access to discount schemes for on-line and high street retailers
– Access to our Employee Assistance Programme, offering free, confidential support including access to counselling, wellbeing advice and much more
Our teams have a sense a pride working for Eden Valley Hospice and Jigsaw. We are specialists in what we do, and we are respected and valued by our community.
As a small organisation it means we work closely across teams here and ideas for improvement can be adopted and trialled quickly. Our leadership team is visible and approachable, and you will have the chance to influence the work of the hospice.
Our staff survey reflects an employer that values people and a place where their development is encouraged. To find out more about our benefits, please click here. To apply for the post, please complete an application form. For guidance on making an application, please click here.
Please note this role is subject to a Disclosure and Barring Service (DBS) check