We warmly welcome all family, friends, and loved ones to visit patients. Your presence can bring comfort and joy, and we’re here to make your visit as smooth and meaningful as possible.
If you have any questions about visiting, please get in touch.
Who can visit and when?
Visiting is flexible and guided by the patient’s wishes. There are no set limits on time or number of visitors unless the patient requests otherwise. We will always check with the patient, or if that is not possible their next of kin, to ensure the visit is welcome. We require all visitors to sign in for their safety.
- We support visits from anyone the patient wishes to see (even pets!).
- Weekdays (8am–5pm): Please sign in at the main reception.
- Evenings & Weekends: Please use the out-of-hours entrance to the left of the building and wait to be greeted by a member of staff.
- We will always act in the best interest of the patient, so visitors may be asked to step out during personal care.
Safety and respect
We welcome visitors and understand the importance of spending quality time together. Everyone—patients, visitors, staff, and volunteers—deserves a safe and respectful environment. If there’s a risk of infection (e.g. COVID-19), we’ll guide you on safe visiting practices. Occasionally, restrictions may need to be put in place; however, we will choose the option which least interferes with the individual’s right to see visitors how and when they want.
Food and drink
We offer comforting food options for visitors to purchase, freshly made by the hospice catering team. Menus are available on arrival. Due to food hygiene reasons, we are unable to reheat food brought in by visitors, however, we have a coffee machine and a vending machine for your convenience.
Staying the night
Each patient’s room has the option for you to stay overnight with them, or families needing to stay close short-term can use our Holly Bush Flat. It’s a peaceful retreat made possible by a generous donor, with a cosy bedroom, kitchen, living area, and accessible bathroom.
Please note that alternative arrangements would be needed for any pets, as they aren’t allowed in the flat. Please speak to a member of the team to check availability and arrange your overnight stay.
Shared spaces
During your visit, we warmly invite you to make use of the hospice’s shared spaces — each thoughtfully designed to offer comfort and calm.
- The Fold – Located in the reception area, the Fold offers a peaceful space open to all. Visitors can write a message to hang on the tree, choose from a variety of faith objects on the shelves, or simply sit with their thoughts.
- Family Lounge – A cosy, homely space where families can gather, rest, and spend time together on the Adult-In-Patient Unit. The lounge features comfortable sofas, a selection of books and games, and a relaxed atmosphere — perfect for unwinding or sharing moments with loved ones.
- Coffee Lounge & Dining Room – This light-filled area offers a welcoming spot to enjoy a warm drink or meal. It features large glass doors overlooking the pond, creating a peaceful and airy atmosphere. Visitors can help themselves to coffee from the machine or choose from a selection of snacks and drinks from the vending machine. There’s also the opportunity to purchase locally made items or find out about upcoming events and fundraising activities.
- Hammond’s Pond Walk – We have a footpath which links the hospice directly to Hammond’s Pond, our neighbouring public park. This accessibility-friendly route offers patients and families a gentle escape into nature, perfect for peaceful strolls and moments of reflection.
- Fundraising Hub – here you can find out all the ways individuals, groups, and businesses can get involved and support the hospice. Found just inside the main entrance, a member of the team will be available on weekdays (9am-5pm) for a chat.
Patient and family support
We understand that life-limiting illnesses affect not only the patient, but their network of family, friends and carers also. With this in mind, the care we provide is extended to include these integral people within a patient’s plan of care, as well as offering support and help to them during what can be a difficult, uncertain time.
