Bereavement Support

Bereavement Support

How can talking help?

Talking with someone who is trained in counselling skills can help bring a new perspective or understanding. It can help you feel less confused and more confident about your personal situation.

Usually the word “counsel” means to give advice, but therapeutic counselling is really about careful listening and reflecting. We don’t tell you how to behave or what you should or should not be doing or what to think. We allow you the space and the time to make sense of what has happened and to face the future with courage.

Who offers the support?

Our senior counsellor and our volunteer counsellors are qualified, accredited and experienced and we have a team of skilled volunteers who are trained in counselling skills and in the issues connected with grief and loss. Our student counsellors are counsellors in training.

Everyone in our Counselling and Bereavement Support Team receives professional support and supervision.

How long is each session?

You should allow about an hour for each session.

How often will we meet?

This is something you can discuss with your supporter or counsellor: you might meet every week at first and then less often as time goes by. Your volunteer will keep in touch with you for as long as is necessary.

Where will we meet?

Both counselling and bereavement support take place at Eden Valley Hospice in a quiet, confidential room away from the busy part of the hospice.

How long will support be available?

This will largely depend on your wishes. You may wish to see your volunteer regularly at first, or you may choose to retain contact by telephone. Not everyone’s needs are the same, so please choose what feels right for you.

What will happen during my session?

In the first session your supporter will talk with you about your current circumstances and what you can expect to happen in the sessions. Your supporter is there to listen and to understand, not to judge you or tell you what to do.


We operate a strict policy of confidentiality. Our policy will be explained to you by your counsellor or supporter.

What if…

…I need to talk to someone between sessions?

You are welcome to contact your volunteer via the hospice if you feel you need a bit of extra support at any time – months or even years later.

…I don’t get on with my counsellor or supporter?

We understand that everyone is different and it’s not possible to like everyone – if you would like to talk to a different person, please contact the Counselling & Bereavement Support Team Co-ordinator to ask if this can be arranged. No offence will be taken if you decide to do this.

…I change my mind?

If you have an appointment but decide that you don’t want counselling or support at the moment, please contact the hospice to let us know so we can offer the appointment to someone else. You can always get in touch again at any time in the future.

…I can’t attend an appointment?

If you find that you can’t attend an appointment, it is important that you let us know so that your supporter doesn’t have to make an unnecessary journey to the hospice.

For more information

Telephone: Tori Barker Ross (Counsellor) or Jackie Kippen (Coordinator) on 01228 810801