Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

The symptoms of coronavirus (COVID-19) may be more sever in people with weakened immune systems, older people and those with long-term and life limiting illnesses.

It is important in the current and ever-changing coronavirus situation that we take all reasonable steps to protect the wellbeing of those using our services, our staff and volunteers.

We will continue to update this page with information about our care services, fundraising, retail, volunteering and any other important information.

Our Care

As key workers, both our clinical and support staff teams are still here for our community. We're still doing all we can during these times to continue to provide care to those in need, whilst following strict guideline.

The hospice is open and we are continuing to provide care and compassion to local people with life limiting illnesses. To find out more about how we are here for our community and still supporting the NHS please click here. 

Unfortunately in March we took the decision to suspend our Adult Day Hospice and Children’s Hospice.

The decision has been taken as the symptoms of the coronavirus may be more sever in people with weakened immune systems, older people, and those with long-term and life-limiting illnesses.

Some aspects of our family care service, such as Counselling, Complementary Therapy and Social Worker home visits, will also be affected. We’ll be working closely with our partners in the community to identify those patients who may be at risk and support them as much as we can.

To find out more about the impact of the coronavirus situation on our care please click here.

Visiting the Hospice

Updated 30/07/2021

In line with the Government guidance from 19/07/21 we are pleased to largely remove visiting restrictions for all patients cared for at Eden Valley Hospice and Jigsaw patients whether they are receiving end of life care or symptom control. Please see below our updated visitor guidance:

  • Routine daily indoor visiting will be supported for all patients.
  • All visitors will be required to demonstrate a negative lateral flow test in the 48 hours prior to visiting. These tests must be logged on the national website and evidence shown to the hospice prior to each visit. Help to complete and log lateral flow tests will only be given in exceptional circumstances.
  • The number of visitors permitted will be dictated by the patient and/or their loved ones.
  • Visitors will be required to wear a surgical face mask when EVH staff are in the room and may also be asked to leave the room when direct care is being provided.
  • It will be at the patient’s discretion whether visitors are required to wear any PPE when EVH staff are not in the room.
  • Visitors will NOT be permitted to use communal areas on the ward BUT can use the coffee area off the main reception. This must be accessed via the main reception only, not via the clinical corridor and surgical face masks worn in transit and 2-meter distancing maintained with other users.

Visitors to Covid positive patients or patients with unknown status (thus assumed to be positive until a negative result is confirmed) will be asked to isolate in accordance with latest government guidance despite wearing PPE.

If a child (under 18yrs) or a person with a learning disability wishes to visit they are supernumerary to the visiting numbers and must be accompanied by an adult. One child per visit.

If you have a question about visiting or feel you have an exceptional reason for needing to visit a patient in our care please don’t hesitate to contact the Team Lead on 01228 810801.

After Death

  • Visiting after death will be supported.
  • PPE for visits post death will not be required unless EVH staff are in the room.
  • Visiting to the butterfly room will access the unit directly via the butterfly room door at the Jigsaw entrance to reduce footfall through the unit.

Can I video call someone at the hospice?

We will always do our very best to help with supporting video calls to your loved one, and this should be discussed with the hospice team

If you have a question about visiting or feel you have an exceptional reason for needing a visit to a patient in our care please don’t hesitate to contact us on 01228 810801.

Personal Protective Equipment (PPE)

Updated on 20 April 2020

In response to yesterday’s announcement [by Hospice UK and ITV News] about levels of PPE in hospices we would like to re-assure our patients, families, supporters and the local community that we have more than enough supplies of PPE at Eden Valley Hospice an Jigsaw, Cumbria’s Children’s Hospice.

Over recent weeks and months we have been overwhelmed with the kindness, support and generosity of the local community and businesses who have assisted us with PPE supplies. From donating their own PPE supplies to making scrubs and face visors, local people have made a big difference in helping the safety of our patient’s, families and staff.

We would like to thank everybody who has donated items or been in contact to offer your support. We really do appreciate your support during these challenging times.

Fundraising Events

We will provide updated information about our events on the relevant event page, click here to view a full list of events. All event participants will be informed about any changes and updates made to hospice events via email. If you have any questions about an upcoming Eden Valley Hospice and Jigsaw event please contact the Fundraising Team on 01228 810801 or email

If you are fundraising for Eden Valley Hospice and Jigsaw by taking part in a third party event, please check the organisers event website and social media pages for up-to-date information. We will do our best to share updates from some event organisers, but we will be unable to monitor them all. Updates will be shared on the Eden Valley Hospice and Jigsaw social media pages.

Selected Events

Making a Donation

Our care at Eden Valley Hospice continues and we couldn’t provide our care to local adults and children without the overwhelming kindness and support of the local community. Every donation makes a real difference.

If you would like to make a donation, rather than sending us cash, you can make a donation online here or contact the Fundraising Team on 01228 810801. Any cash donations may take longer to process due to reduction in staff and volunteering levels at this time.

We will endeavour to send you an acknowledgement, via the post or email, as soon as possible after your donation has been made. This may take longer than we would hope, but we will get it to you.

Donations, Collection Boxes and Cheque Presentations

Update 30/09/2020: To help minimise footfall within Eden Valley Hospice and Jigsaw we are asking supporters to make donations online (please click here), over the phone (call 01228 810801) or via a cheque sent in the post where possible (please click here for the hospice address).

We are able to accept cash donations at the hospice Reception, however please call the hospice team on 01228 810801 before visiting. When dropping off your donation at the hospice please be mindful of social distancing whilst in the Reception area.

We are able to host cheque presentations at the hospice, however they must take place outside and are therefore weather dependent. All cheque presentations must be booked with a member of the Fundraising Team in advance of visiting the hospice. You can book a cheque presentation by calling 01228 810801 or email

Our collection box volunteers are back working within the local community and replacing full collection boxes. If you or your place of work would like your collection box to be replaced please contact the Fundraising Team on 01228 810801 or email and we will get a volunteer to you as soon as possible.

Please Note: All of the above will be reviewed on a regular basis and if any changes are made we will provide updated on social media and hospice website.

Our Shops

Our Furniture Shop will open from 10.30am to 3.30pm. With opening hours of Monday to Saturday.

Our Penrith Shop will open from 10.00am to 4.00pm. With opening hours of Tuesday to Saturday.

Our Lanes Bookshop will now be open Tuesday to Friday 10:00am to 4:00pm, and Saturday from 10:00am to 1:00pm.

Our Lonsdale Street Shop will open from 10.00am to 4.00pm. With opening hours of Monday to Saturday.

If you have any questions about the hospice shops please contact the Retail Team on 01228 817615 or email

We are providing collection services for donations; please use the contact details below to arrange this. We would like to remind all supporters NOT to leave donations in our shop doorways. We will not accept any donations left within the shop doorways into the shop and they will be classed as fly tipping, with the items being removed by the council.

If you have any questions about the hospice shops please contact the Retail Team on 01228 817612 or email

We are delighed to announce our eBay shop is open for you to purchase a fantastic range of items. Plus, we have selected a brilliant range of online shops which allow you to donate unwanted items or refresh your wardrobe whilst supporting the hospice. To find out more click here.


To support our Lottery Cash Collectors, we have taken the decision to suspend our cash collection rounds until further notice. We will endeavour to contact all cash collection Lottery players over the coming weeks either via telephone or letter to keep you up to date with the changes.

You can still support the Eden Valley Hospice and Jigsaw Lottery by playing online, through a Direct Debit. Or if you would like to make a one-off Lottery Paymen please call 01228 817614.

Our Lottery Canvassers have temporarlily stopped recrtuiting new lottery players within local venues and in the local community. 

If you have any questions about the hospice Lottery please contact the Lottery Team on 01228 817614 or email


We will continue to provide updates to our volunteers on the current coronavirus outbreak. With volunteers supporting all departments across the hospice decisions will be made on a case by case basis. Volunteers will be updated on the current situation for their role as and when things change at the hospice and within our shops.

We are committed to welcoming volunteers where we are able to safely across Eden Valley Hospice and Jigsaw. However, due to current COVID-19 restrictions we are unable to welcome as many volunteers as we would like, both existing and new, back to the hospice. Therefore, we are currently only accepting volunteer applications for roles advertised on our website. You can view the roles we will be looking for support for in the future here.

If you have any questions about volunteering at the hospice please contact the Voluntary Services Team on 01228 817658 or email

Work Placements

Update 14.09.2020 - We have taken the decision to temporarily suspend College Student Placements, Works Experience and the Young Volunteer Programme at Eden Valley Hospice and Jigsaw due to the ongoing coronavirus situation. We really enjoy welcoming local students from the three programmes, but due to the current restrictions we will be unable to offer students our usual standard of placement whilst at the hospice.

Please Note: If you are a University Student and have already arranged your placement with Eden Valley Hospice and Jigsaw, Cumbria's Children's Hospice this will be going ahead a planned. If you have any questions about your upcoming placement please contact the hospice on 01228 810801 or email or 

We want to ensure that any students attending work placement receive the best possible experience for both themselves and the hospice, which is why we have made this decision. We will be reviewing our decision in January 2021 and will provide an update then.