Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

The symptoms of coronavirus (COVID-19) may be more sever in people with weakened immune systems, older people and those with long-term and life limiting illnesses.

It is important in the current and ever-changing coronavirus situation that we take all reasonable steps to protect the wellbeing of those using our services, our staff and volunteers.

We will continue to update this page with information about our care services, fundraising, retail, volunteering and any other important information.

Our Care

As key workers, both our clinical and support staff teams are still here for our community. We're still doing all we can during these times to continue to provide care to those in need, whilst following strict guideline.

The hospice is open and we are continuing to provide care and compassion to local people with life limiting illnesses. To find out more about how we are here for our community and still supporting the NHS please click here. 

Unfortunately in March we took the decision to suspend our Adult Day Hospice and Children’s Hospice.

The decision has been taken as the symptoms of the coronavirus may be more sever in people with weakened immune systems, older people, and those with long-term and life-limiting illnesses.

Some aspects of our family care service, such as Counselling, Complementary Therapy and Social Worker home visits, will also be affected. We’ll be working closely with our partners in the community to identify those patients who may be at risk and support them as much as we can.

To find out more about the impact of the coronavirus situation on our care please click here.

Visiting the Hospice

Updated 13.05.2020

Visiting will be restricted in Eden Valley Hospice at the present time.

Following a review of visiting restrictions and in accordance with government guidelines. We are only allowing one person per day for a short period of time (up to 2 hours) to visit the patients in our care at Eden Valley Hospice.

We realise this is very difficult and distressing times for all concerned and we do not take these decisions lightly.

Can I video call someone at the hospice?

We will always do our very best to help with supporting video calls to your loved one, and this should be discussed with the hospice team

If you have a question about visiting or feel you have an exceptional reason for needing a visit to a patient in our care please don’t hesitate to contact us on 01228 810801.

Personal Protective Equipment (PPE)

Updated on 20 April 2020

In response to yesterday’s announcement [by Hospice UK and ITV News] about levels of PPE in hospices we would like to re-assure our patients, families, supporters and the local community that we have more than enough supplies of PPE at Eden Valley Hospice an Jigsaw, Cumbria’s Children’s Hospice.

Over recent weeks and months we have been overwhelmed with the kindness, support and generosity of the local community and businesses who have assisted us with PPE supplies. From donating their own PPE supplies to making scrubs and face visors, local people have made a big difference in helping the safety of our patient’s, families and staff.

We would like to thank everybody who has donated items or been in contact to offer your support. We really do appreciate your support during these challenging times.

Fundraising Events

We will provide updated information about our events on the relevant event page, click here to view a full list of events. All event participants will be informed about any changes and updates made to hospice events via email. If you have any questions about an upcoming Eden Valley Hospice and Jigsaw event please contact the Fundraising Team on 01228 810801 or email

Postponed Event:

New Ways to Support the Hospice

If you are fundraising for Eden Valley Hospice and Jigsaw by taking part in a third party event, please check the organisers event website and social media pages for up-to-date information. We will do our best to share updates from some event organisers, but we will be unable to monitor them all. Updates will be shared on the Eden Valley Hospice and Jigsaw social media pages.

Selected Events

Making a Donation

Our care at Eden Valley Hospice continues and we couldn’t provide our care to local adults and children without the overwhelming kindness and support of the local community. Every donation makes a real difference.

If you would like to make a donation, rather than sending us cash, you can make a donation online here or contact the Fundraising Team on 01228 810801. Any cash donations may take longer to process due to reduction in staff and volunteering levels at this time.

We will endeavour to send you an acknowledgement, via the post or email, as soon as possible after your donation has been made. This may take longer than we would hope, but we will get it to you.

Collection Boxes and Cheque Presentations

We are currently unable to collect and re-issue collection tubs or attend any cheque presentations.

If you have a collection tub in your shop or customer areas please, if possible, store them in a secure location on your premises. We will endeavour to start re-issuing new collection tubs as soon as possible.

Unfortunately, we are unable to attend any cheque presentations. If you have hosted a fundraising event please make any donations via our website or over the phone.

If you require further guidance or have any queiries about collection boxes or cheque presentations please contact the Fundraising Team on 01228 810801 or email

Our Shops

Update June 2020 - We are delighted to annouce that our Furniture Shop, Madford Retail Park, Carlisle, is now open Wednesday to Saturday 10.30am to 3.30pm. For further information about the re-opening of the Funriture Shop please click here. The remianing hospice shops in Carlisle, Brampton, Wigton and Penrith will begin to welcome back customers on a phased basis over the coming weeks and months.

To help with social distancing and reduce footfall within the shops we will NOT be accepting donations within the shop themselves. Instead we will be operating a Donation Drop Off service in the Furniture Shop Car Park, for more information click here. All donations will be stored in our warehouse for 72 hours before being transported to the relevant shops.

If you have any questions about the hospice shops please contact the Retail Team on 01228 817615 or email

You can still shop, donate and support the hospice online during these challenging times. We are delighed to announce our eBay shop is open for you to purchase a fantastic range of items. Our eBay Shop is now offering a Click and Collect service on small items of furniture. Plus, we have selected a brilliant range of online shops which allow you to donate unwanted items or refresh your wardrobe whilst supporting the hospice. To find out more click here.


To support our Lottery Cash Collectors, we have taken the decision to suspend our cash collection rounds until further notice. We will endeavour to contact all cash collection Lottery players over the coming weeks either via telephone or letter to keep you up to date with the changes.

You can still support the Eden Valley Hospice and Jigsaw Lottery by playing online, through a Direct Debit. Or if you would like to make a one-off Lottery Paymen please call 01228 817614.

Our Lottery Canvassers have temporarlily stopped recrtuiting new lottery players within local venues and in the local community. 

If you have any questions about the hospice Lottery please contact the Lottery Team on 01228 817614 or email


We will continue to provide updates to our volunteers on the current coronavirus outbreak. With volunteers supporting all departments across the hospice decisions will be made on a case by case basis. Volunteers will be updated on the current situation for their role as and when things change at the hospice and within our shops.

During the Coronavirus situation our volunteer recruitment is on hold due to our shops being closed and our patient services running differently to normal. We would very much like to hear from your once life returns to normal. In the meantime, you can view the roles we will be looking for support for in the future here.

If you have any questions about volunteering at the hospice please contact the Voluntary Services Team on 01228 817658 or email