Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

The symptoms of coronavirus (COVID-19) may be more sever in people with weakened immune systems, older people and those with long-term and life limiting illnesses.

It is important in the current and ever-changing coronavirus situation that we take all reasonable steps to protect the wellbeing of those using our services, our staff and volunteers.

We will continue to update this page with information about our care services, fundraising, retail, volunteering and any other important information.

Our Care

As key workers, both our clinical and support staff teams are still here for our community. We're still doing all we can during these times to continue to provide care to those in need, whilst following strict guideline.

The hospice is open and we are continuing to provide care and compassion to local people with life limiting illnesses. To find out more about how we are here for our community and still supporting the NHS please click here. 

Unfortunately in March we took the decision to suspend our Adult Day Hospice and Children’s Hospice.

The decision has been taken as the symptoms of the coronavirus may be more sever in people with weakened immune systems, older people, and those with long-term and life-limiting illnesses.

Some aspects of our family care service, such as Counselling, Complementary Therapy and Social Worker home visits, will also be affected. We’ll be working closely with our partners in the community to identify those patients who may be at risk and support them as much as we can.

To find out more about the impact of the coronavirus situation on our care please click here.

Visiting the Hospice

Updated 04.04.2020

Visiting will be restricted in Eden Valley Hospice at the present time.

Due to risks around coronavirus (Covid-19), there unfortunately can be no visitors to our hospices except in exceptional circumstances. Any visitors will also be asked to declare that they have not been exposed to coronavirus.

Who can visit the hospice?

When the clinical team identify that someone is at the end of life, we will allow one person to visit per patient per day . Any subsequent visits should be from the same named person whilst the patient is in our care. For every patient this decision will be reviewed by the care team on a daily basis and will be dependent on the hospice having enough appropriate Personal Protective Equipment (PPE) for visitors and staff.

Can I video call someone at the hospice?

We will always do our very best to help with supporting video calls to your loved one, and this should be discussed with the hospice team

If you have a question about visiting or feel you have an exceptional reason for needing a visit to a patient in our care please don’t hesitate to contact us on 01228 810801.

Fundraising Events

We will provide updated information about our events on the relevant event page, click here to view a full list of events. All event participants will be informed about any changes and updates made to hospice events via email. If you have any questions about an upcoming Eden Valley Hospice and Jigsaw event please contact the Fundraising Team on 01228 810801 or email

Postponed Event:

If you are fundraising for Eden Valley Hospice and Jigsaw by taking part in a third party event, please check the organisers event website and social media pages for up-to-date information. We will do our best to share updates from some event organisers, but we will be unable to monitor them all. Updates will be shared on the Eden Valley Hospice and Jigsaw social media pages.

Selected Events

Making a Donation

Our care at Eden Valley Hospice continues and we couldn’t provide our care to local adults and children without the overwhelming kindness and support of the local community. Every donation makes a real difference.

If you would like to make a donation, rather than sending us cash, you can make a donation online here or contact the Fundraising Team on 01228 810801. Any cash donations may take longer to process due to reduction in staff and volunteering levels at this time.

We will endeavour to send you an acknowledgement, via the post or email, as soon as possible after your donation has been made. This may take longer than we would hope, but we will get it to you.

Collection Boxes and Cheque Presentations

We are currently unable to collect and re-issue collection tubs or attend any cheque presentations.

If you have a collection tub in your shop or customer areas please, if possible, store them in a secure location on your premises. We will endeavour to start re-issuing new collection tubs as soon as possible.

Unfortunately, we are unable to attend any cheque presentations. If you have hosted a fundraising event please make any donations via our website or over the phone.

If you require further guidance or have any queiries about collection boxes or cheque presentations please contact the Fundraising Team on 01228 810801 or email

Our Shops

To support our staff and volunteers within our shops, we have taken the decision to close all our shops in Carlisle, Brampton, Wigton and Penrith until further notice.

If you have any questions about the hospice shops please contact the Retail Team on 01228 817615 or email


To support our Lottery Cash Collectors, we have taken the decision to suspend our cash collection rounds until further notice. We will endeavour to contact all cash collection Lottery players over the coming weeks either via telephone or letter to keep you up to date with the changes.

You can still support the Eden Valley Hospice and Jigsaw Lottery by playing online, through either a Direct Debit or a One Off Payment.

Our Lottery Canvassers have temporarlily stopped recrtuiting new lottery players within local venues and in the local community. 

If you have any questions about the hospice Lottery please contact the Lottery Team on 01228 817614 or email


We will continue to provide updates to our volunteers on the current coronavirus outbreak. With volunteers supporting all departments across the hospice decisions will be made on a case by case basis. Volunteers will be updated on the current situation for their role as and when things change at the hospice and within our shops.

If you have any questions about volunteering at the hospice please contact the Voluntary Services Team on 01228 817658 or email