Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

The symptoms of coronavirus (COVID-19) may be more sever in people with weakened immune systems, older people and those with long-term and life limiting illnesses.

It is important in the current and ever-changing coronavirus situation that we take all reasonable steps to protect the wellbeing of those using our services, our staff and volunteers.

We will continue to update this page with information about our care services, fundraising, retail, volunteering and any other important information.

Our Care

As key workers, both our clinical and support staff teams are still here for our community. We're still doing all we can during these times to continue to provide care to those in need, whilst following strict guideline.

The hospice is open and we are continuing to provide care and compassion to local people with life limiting illnesses. To find out more about how we are here for our community and still supporting the NHS please click here. 

Unfortunately in March we took the decision to suspend our Adult Day Hospice and Children’s Hospice.

The decision has been taken as the symptoms of the coronavirus may be more sever in people with weakened immune systems, older people, and those with long-term and life-limiting illnesses.

Some aspects of our family care service, such as Counselling, Complementary Therapy and Social Worker home visits, will also be affected. We’ll be working closely with our partners in the community to identify those patients who may be at risk and support them as much as we can.

To find out more about the impact of the coronavirus situation on our care please click here.

Visiting the Hospice

Updated 15.07.2020

Visiting will be restricted in Eden Valley Hospice at the present time.

General Guidance:

  • For patients not imminently dying, one visitor is permitted each day for a limited period (e.g. 1 hours). This does not have to be the same person each day.
  • Visitors will be asked a series of questions to identify those who may be suffering from or incubating Covid 19. If identified as at risk of suffering from or incubating Covid 19 visitors will be politely requested not to proceed on to the inpatient area, but to return home.
  • As it is important to socially distance in the patient’s room, visitors will be asked to leave the room when hospice staff enter. They may wait in the garden or their car.
  • Permitted visitors must observe hand hygiene and wear ‘Personal Protective Equipment’ (PPE), provided by Eden Valley Hospice, while in the patient’s room and remove it carefully and discard in the bins provided in the patient bathroom prior to leaving.
  • Hands must be sanitised or washed again on leaving.

Additionally for patients at end of life:

End of Life refers to patients with a prognosis of short days or less.

For these patients additional visiting will be permitted but is subject to the following restrictions:

  • Two people close to the patient (may be family or possible close friends) may visit at any one time.
  • If there are more than two people close to the patient who wish to visit, it is possible for a further two visitors to spend time with the patient on another occasion during the same day.
  • Families and friends are not permitted to congregate in the grounds of the Hospice.

In exceptional circumstances the above criteria may be modified, but only at the discretion of the Team Lead on duty that day.

Can I video call someone at the hospice?

We will always do our very best to help with supporting video calls to your loved one, and this should be discussed with the hospice team

If you have a question about visiting or feel you have an exceptional reason for needing a visit to a patient in our care please don’t hesitate to contact us on 01228 810801.

Personal Protective Equipment (PPE)

Updated on 20 April 2020

In response to yesterday’s announcement [by Hospice UK and ITV News] about levels of PPE in hospices we would like to re-assure our patients, families, supporters and the local community that we have more than enough supplies of PPE at Eden Valley Hospice an Jigsaw, Cumbria’s Children’s Hospice.

Over recent weeks and months we have been overwhelmed with the kindness, support and generosity of the local community and businesses who have assisted us with PPE supplies. From donating their own PPE supplies to making scrubs and face visors, local people have made a big difference in helping the safety of our patient’s, families and staff.

We would like to thank everybody who has donated items or been in contact to offer your support. We really do appreciate your support during these challenging times.

Fundraising Events

We will provide updated information about our events on the relevant event page, click here to view a full list of events. All event participants will be informed about any changes and updates made to hospice events via email. If you have any questions about an upcoming Eden Valley Hospice and Jigsaw event please contact the Fundraising Team on 01228 810801 or email

Postponed Event:

New Ways to Support the Hospice

If you are fundraising for Eden Valley Hospice and Jigsaw by taking part in a third party event, please check the organisers event website and social media pages for up-to-date information. We will do our best to share updates from some event organisers, but we will be unable to monitor them all. Updates will be shared on the Eden Valley Hospice and Jigsaw social media pages.

Selected Events

Making a Donation

Our care at Eden Valley Hospice continues and we couldn’t provide our care to local adults and children without the overwhelming kindness and support of the local community. Every donation makes a real difference.

If you would like to make a donation, rather than sending us cash, you can make a donation online here or contact the Fundraising Team on 01228 810801. Any cash donations may take longer to process due to reduction in staff and volunteering levels at this time.

We will endeavour to send you an acknowledgement, via the post or email, as soon as possible after your donation has been made. This may take longer than we would hope, but we will get it to you.

Collection Boxes and Cheque Presentations

We are currently unable to collect and re-issue collection tubs or attend any cheque presentations.

If you have a collection tub in your shop or customer areas please, if possible, store them in a secure location on your premises. We will endeavour to start re-issuing new collection tubs as soon as possible.

Unfortunately, we are unable to attend any cheque presentations. If you have hosted a fundraising event please make any donations via our website or over the phone.

If you require further guidance or have any queiries about collection boxes or cheque presentations please contact the Fundraising Team on 01228 810801 or email

Our Shops

Update August 2020 - We are delighted to annouce that our Carlisle Furniture Shop, Madford Retail Park, Carlisle Bookshop in the Lanes Shopping Centre and Lonsdale Street Shop, Carlisle, have now re-opened and are welcoming back customers. Please find below the shop opening times:

Carlisle Furniture Shop - Monday to Saturday 10:30am to 3:30pm

Carlisle Bookshop - Wednesday to Saturday 10:30am to 3:30pm

Lonsdale Street Shop - Wednesday to Saturday 10:30am to 3:30pm

The next shop to re-open with be our Penrith Shop followed by Wigton and Brampton over a phased period of time.

To help with social distancing and reduce footfall within the shops we will NOT be accepting donations within the shop themselves. We are providing collection services for donations; please use the contact details below to arrange this. 

If you have any questions about the hospice shops please contact the Retail Team on 01228 817612 or email

You can still shop, donate and support the hospice online during these challenging times. We are delighed to announce our eBay shop is open for you to purchase a fantastic range of items. Plus, we have selected a brilliant range of online shops which allow you to donate unwanted items or refresh your wardrobe whilst supporting the hospice. To find out more click here.


To support our Lottery Cash Collectors, we have taken the decision to suspend our cash collection rounds until further notice. We will endeavour to contact all cash collection Lottery players over the coming weeks either via telephone or letter to keep you up to date with the changes.

You can still support the Eden Valley Hospice and Jigsaw Lottery by playing online, through a Direct Debit. Or if you would like to make a one-off Lottery Paymen please call 01228 817614.

Our Lottery Canvassers have temporarlily stopped recrtuiting new lottery players within local venues and in the local community. 

If you have any questions about the hospice Lottery please contact the Lottery Team on 01228 817614 or email


We will continue to provide updates to our volunteers on the current coronavirus outbreak. With volunteers supporting all departments across the hospice decisions will be made on a case by case basis. Volunteers will be updated on the current situation for their role as and when things change at the hospice and within our shops.

During the Coronavirus situation our volunteer recruitment is on hold due to our shops being closed and our patient services running differently to normal. We would very much like to hear from your once life returns to normal. In the meantime, you can view the roles we will be looking for support for in the future here.

If you have any questions about volunteering at the hospice please contact the Voluntary Services Team on 01228 817658 or email

Work Placements

Update 14.09.2020 - We have taken the decision to temporarily suspend Student Placements, Works Experience and the Young Volunteer Programme at Eden Valley Hospice and Jigsaw due to the ongoing coronavirus situation. We really enjoy welcoming local students from the three programmes, but due to the current restrictions we will be unable to offer students our usual standard of placement whilst at the hospice.

We want to ensure that any students attending work placement receive the best possible experience for both themselves and the hospice, which is why we have made this decision. We will be reviewing our decision in January 2021 and will provide an update then.