We’re looking for an enthusiastic and motivated Retail Operations and Development Manager to join our hospice team.
This role is pivotal in generating significant income through our trading activities and we want someone with an entrepreneurial approach to lead on growing our income in this area.
To succeed in this role you’ll require energy, attention to detail, commercial flair, outstanding people skills and a passion for charity retail and trading.
You will bring a solution focussed approach to sales, customer care and profitability, be ready to listen to others’ ideas and share our vision for charity retail. You will be part of an exceptional trading team who are highly motivated, professional and committed.
The aims of the role are:
- To provide the strategic leadership for the retail/trading income streams to ensure targets are met and key standards are achieved
- To lead on and drive the continued success of the retail/trading operation, increasing sales and profits from existing shops, online operations, and new commercial opportunities
- To lead on all aspects of business development to ensure the continued growth of the retail/trading portfolio
- To ensure excellent levels of customer service are provided across the operation
- To ensure that all activity correctly reflects and promotes the hospice brand, ethos and values
We are a local charity dedicated to providing specialist care to adults from the local area and children throughout Cumbria, as well as caring for their families, friends and carers. It takes over £5 million per year to run Eden Valley Hospice and Jigsaw, Cumbria’s Children’s Hospice with over 80% being raised through trading activity, voluntary donations and fundraising activities.
We offer some great benefits including:
- Competitive salary
- Free, confidential access to our Employee Assistant Programme
- Life insurance for all staff working regular hours
- Free, onsite parking
- Discounted local gym membership
- Access to discount schemes for high street retailers and more
For details of the benefits of working for the hospice, click here.
To apply for the post, please complete an application form.
For guidance on making an application, please click here.
Please note that this post is subject to an enhanced DBS and barred list checks.
Closing date: 12pm, Friday 28th February 2025. We reserve the right to close the vacancy early if we receive a sufficient number of suitable applicants.
Interviews will take place on Monday 10th March